It’s been a long while that I haven’t updated this blog. As the past couple of months some work has really made my life going little miserable. I’ve been involved in a project which is a conversion from an old water billing software application system into a new one.
I’m now in Malaysia, have been involved in a project as mentioned that involves migrating an old Water billing system for a state in Malaysia into a new Water billing application system. And I’m actually attached to a company, which is considered as the main contractor that has got this project. And our company has outsourced this project to a company in Kuala Lumpur, who has been involved in producing such a kind of Utility Billing Application system, and who has got the ready-made product.
Lets have some little background about the new water billing application system. In this post I will NOT disclose who the company and the developers are that built this new water billing application system. If you wanna know the name of this new water billing application system, it’s called UBIS (Utility Billing Information System).
The UBIS app is to run on Oracle platform. Everything seems fine up to here. Okay, we were given about two years to complete this project, which includes various tasks such as converting the old billing system into the new UBIS app, and deploying it over couple districts of the water billing department across the state.
The experience of involving in this project is totally sour. Which the main reason is the company that provides this UBIS software app, simply sucks! It’s resulted lots of unhappiness, especially for the users. There were lots of unplanned activities and failures in deploying this new UBIS system. Especially with the failed data conversion from the old system into this new UBIS system. It’s all basically because of that our sub-contractor, the company that makes the UBIS system, fails at all to provide professional services. And they failed in a couple of tasks such as data conversion, which high percentage of data from the old system were not properly converted and the system has been deployed with lots of bugs, which there was a need for up to 20 over patches since the deployment of the system. The system has got a few other auxiliary components, such as the RM20CEC, RM20ePos, which have also been deployed “badly” with full of bugs!
In short, the company that develops and sells this UBIS system, totally fails to deliver a professional service. And it’s the worst software application developer and company that I’ve ever seen in my life!!!
